1. Introduction
HealthCare Dairy Products ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website and business dealings, how we use it, and the choices available to you.
By using this website or submitting an enquiry to us, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit information through it.
2. Information We Collect
We collect only the information we need in order to respond to enquiries and conduct business. This falls into the following categories:
Information you provide directly
- Name and job title
- Company or organisation name
- Email address and telephone number
- Delivery or billing address
- Product, grade and quantity requirements
- Any other details included in your message
Information collected automatically
- IP address and approximate location
- Browser type, device type and operating system
- Pages visited, time spent and referring website
We do not knowingly collect sensitive personal data such as financial account details, health information or government identifiers through this website.
3. How We Use Information
We use the information we collect for the following purposes:
- To respond to enquiries and provide quotations
- To process, fulfil and despatch orders
- To issue documentation such as Certificates of Analysis and invoices
- To provide technical and after-sales support
- To send product or industry updates where you have opted in
- To improve our website and understand how it is used
- To meet legal, regulatory and accounting obligations
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
4. Legal Basis For Processing
Where applicable data protection law requires a legal basis, we rely on the following:
- Performance of a contract — to process and fulfil your orders.
- Legitimate interests — to respond to enquiries, operate and secure our website, and conduct our business.
- Consent — for marketing communications, which you may withdraw at any time.
- Legal obligation — to comply with tax, accounting and food safety record-keeping requirements.
7. Data Retention
We retain personal information only for as long as it is needed for the purpose it was collected, or for as long as we are required to keep it by law.
- Enquiry records — retained while there is an active commercial interest.
- Order, invoice and batch records — retained in line with statutory accounting and food safety requirements.
- Marketing contact details — retained until you unsubscribe.
When information is no longer required, we delete it or anonymise it securely.
8. Data Security
We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These include access controls, secure storage and staff confidentiality obligations.
No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security. You share information with us at your own risk.
9. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information where we have no continuing need for it
- Object to or request restriction of certain processing
- Withdraw consent to marketing at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us using the details in section 13. We may need to verify your identity before acting on a request.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and messaging services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit through a link from ours.
11. Children's Privacy
Our website and products are directed at businesses, not at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
12. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revised version will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
HealthCare Dairy Products
Ground Floor, A-165, Ganesh Nagar, Tilak Nagar, New Delhi, West Delhi, Delhi - 110018